Contact
One address for questions: hello@mxgate.io. A person reads the mail.
Write to hello@mxgate.io for questions, a problem with a domain, the paid plan, a refund, or a limit you need raised. Write from the account address when the mail is about an account.
When a message did not arrive, include its row from mxgate logs --json, or the message_id. With that, the message can be found in the mail log.
Before you write
If mail does not arrive or the API gives errors, look at the status page first. The same numbers are JSON at api.mxgate.io/status.
The docs answer questions about DNS records, aliases, send-as, the log, limits and prices. llms.txt has the API on one page for an agent. Errors lists each error code with what to do.
Lost key
You do not need to write. npx mxgate recover you@example.com mails a recovery token to the account address. You can also sign in with a code that is mailed to you, and make a new key in the dashboard.
Refunds and the paid plan
If you write in the 14 days after a payment, you get that payment back, and the plan ends then. To change the card, get invoices or cancel, open Billing in the dashboard or run mxgate billing.
Abuse
Report spam, phishing or other abuse of an mxgate address to abuse@mxgate.io. Include the full headers of the message.
Security
Report a vulnerability to hello@mxgate.io. The machine-readable policy is at /.well-known/security.txt. Do not run load tests against the mail server or the API.